Only those with scheduled reservations are allowed inside the salon. Luster Salon has a fully vaccinated staff and will continue to follow guidance from the CDC.
A valid card on file is required to secure reservations. All card information is secure and not saved on site. Deposits are non-refundable and applied to your service total. If you provide less than 2 days notice, your deposit is forfeited and will not be applied to your services.
All reservations are required to be confirmed through our automated system. 2 days before your reservation, you will receive a text or email to confirm. Click the hyperlink and follow the prompt to confirm. If you do not confirm, I assume you are not able to make it and that time will be offered to someone on my wait list.
To cancel, change or move your reservation, please do so at least 2 days in advance. In the event that you do not give proper notice future reservations may require non-refundable deposit or prepayment. If you do not arrive for your confirmed reservation, your card on file will be charged for the full cost of services reserved. If a confirmed reservation is changed, moved or canceled with less than 24hr notice a fee of $50 may be required.
I want you to be happy! If you are not, please contact me within 7 days of your original reservation to discuss follow up options. Hair color services can only be 100% guaranteed if the recommended products are purchased.
Out of respect for all salon guests and in our efforts to provide a relaxing, professional and safe environment, we are not able to accommodate children.
Because our salon space is small and intimate, please refrain from phone use without using headphones/earpods. Please be kind and courteous when using your phone to watch videos, engage in social media, have phone conversations, etc. Loud volume may impact other guests in the salon.